Challenge
Across a network of 5-star hotels, rotating temps from multiple hotel staffing agencies produced uneven service and tone. Managers retrained basics each week, inflating onboarding costs and depressing productivity. The group needed a hotel staffing model that sustained brand standards across every shift and property.
MEP Solution
MEP, a hotel staffing agency focused on luxury operations, ran an intake and e-learning program to codify brand voice, guest rituals, and non-negotiables into a practical playbook. We built luxury-standard training with role cards, checklists, and on-shift coaching cues, then deployed a Core Team Consistency Model: 90% fixed core staff, 10% rotational bench for peaks and leave. Newcomers shadowed, then served with mentor feedback, preserving service quality without disrupting operations.
Result
~90% staffing consistency and visible brand alignment across day and night shifts. Onboarding time and retraining effort dropped as managers moved from firefighting to oversight. Staff confidence rose, reviews and repeat stays improved, and downstream bookings increased—delivering year-over-year growth while stabilizing hotel staffing costs and outcomes typical clients expect from top hotel staffing agencies.
